The Mad Krafter

We ship all items using the United States Postal Service.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund, but our handmade items have a lifetimes replacement or repair guarantee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products

To complete your return, we require a receipt or proof of purchase. Each purchase is accompanied by an emailed receipt, which we will need to process your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: madkrafter@themadkrafter.shop

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We offer a lifetime guarantee on our handmade items for replacement or repair. The buyer is required to pay return postage, then we will replace and ship back the replaced or repaired item. Please contact us for more information and how to intiate the returns process. Please make sure that you include your original order number in the email as well as pictures of the damaged item.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at madkrafter@themadkrafter.shop for questions related to refunds and returns.